Terms & Conditions

1. Appointments

Appointments can be requested through our Instagram account or by email. Telephone enquiries may also be made using the salon's published telephone number. An appointment is not confirmed until the salon has agreed the date, time and requested service.

When requesting an appointment, please provide enough information for us to understand the service you would like and your preferred time.

2. Services and prices

Services and prices are shown on our website where available. Please confirm the applicable service and price with the salon before your appointment if anything is unclear. If a service needs to change, we will discuss this with you before proceeding.

3. Deposits and payment

The salon does not currently require deposits for appointments. Payment arrangements and accepted payment methods should be confirmed with the salon when booking or attending.

4. Cancellations and changes

If you need to cancel or change an appointment, please contact the salon at least 24 hours before the scheduled appointment wherever possible.

If you need to make a change with less than 24 hours' notice, please contact us as soon as possible. We will discuss the situation with you. No cancellation fee or other penalty is stated by this policy.

5. Late arrival

If you expect to arrive late, please contact the salon as soon as possible. We will let you know whether the service can still be provided within the available time. Any alternative arrangement should be discussed with you before proceeding.

6. Customer rights

Nothing in these terms is intended to exclude or restrict any consumer rights that cannot lawfully be excluded or restricted under the laws of the United Kingdom.

7. Contact

For questions about these terms or an appointment, contact us:

Email:extraordinarypremium.uk@gmail.com

Address: 191 London Road, Croydon, London CR0 2RJ, United Kingdom

Instagram:@extraordinary_premium